Shipping & Return Policy

Last updated: 21 December 2025

Welcome to valueshop.me. This Shipping & Return Policy explains how we handle order delivery, shipping timelines, returns, exchanges, and refunds. By placing an order on https://valueshop.me, you agree to the terms mentioned below.

1. About valueshop.me

Website: https://valueshop.me
Business Location: Lahore, Pakistan
Email: value@valueshop.me
Phone: 00923107925485

valueshop.me is an online eCommerce store offering stock-based products, including tech gadgets, accessories, perfumes, and related items, delivered across Pakistan.

2. Shipping Policy

Shipping Coverage

  • We currently ship within Pakistan only.
  • Orders are dispatched from Lahore, Pakistan using reliable local courier services.

Shipping Time

  • Estimated delivery time is 3 to 5 business days after order confirmation.
  • Delivery time may vary depending on customer location, courier service, weather conditions, or unforeseen circumstances.

Order Processing

  • Orders are processed after confirmation via phone, WhatsApp, or email (if applicable).
  • Orders placed on weekends or public holidays are processed on the next working day.

Tracking Information

  • Once your order is shipped, tracking details may be shared via SMS or WhatsApp where available.
  • Customers are advised to keep their phone reachable during delivery.

3. Cash on Delivery (COD)

  • Cash on Delivery (COD) is available for most locations in Pakistan.
  • Customers must ensure availability at the provided address to avoid delivery failure.
  • Refusal of COD orders without valid reason may result in future order restrictions.

4. Shipping Charges

  • Shipping charges (if any) are clearly mentioned at checkout.
  • Any promotional free shipping offer is subject to specific terms and may be withdrawn at any time.

5. Delivery Issues

valueshop.me is not responsible for delays caused by:

  • Courier company operations
  • Incorrect or incomplete address details
  • Customer unavailability
  • Natural disasters or force majeure events

In case of delivery issues, customers should contact us immediately.

6. Return & Exchange Policy

We offer a 7-day return or exchange policy from the date of delivery, subject to the following conditions:

Eligibility for Return / Exchange

  • Product must be unused, unopened, and in original condition
  • Original packaging, tags, accessories, and invoice must be intact
  • The request must be made within 7 days of delivery

Non-Eligible Items

Returns or exchanges may not be accepted if:

  • Product is used, damaged, or altered by the customer
  • Packaging is missing or damaged
  • Request is made after 7 days
  • Damage is caused due to misuse or mishandling

7. Return / Exchange Process

To request a return or exchange:

  1. Contact us at value@valueshop.me or call 00923107925485
  2. Share your order number and reason for return/exchange
  3. Our support team will guide you through the return process
  4. Product must be sent back as per instructions provided

Unauthorized returns will not be accepted.

8. Refund Policy

  • Refunds are processed after inspection of the returned product.
  • Refund method depends on the original payment method:
    • Bank transfer
    • Store credit
    • Original online payment method (if applicable)
  • Shipping charges are non-refundable, except in cases of defective or incorrect products sent by us.
  • Refund processing time may take 5–10 working days after approval.

9. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery
  • Share clear photos/videos of the issue
  • Our team will review and arrange replacement or refund if approved

Claims made after 48 hours may not be accepted.

10. Order Cancellation

  • Orders can be cancelled before shipment only.
  • Once dispatched, cancellation is not possible.
  • To request cancellation, contact our support team immediately.

11. Policy Abuse

valueshop.me reserves the right to:

  • Reject return or exchange requests if misuse is suspected
  • Restrict future orders from customers with repeated policy abuse

12. Changes to Shipping & Return Policy

We reserve the right to update or modify this policy at any time.
Any changes will be effective immediately upon posting on this page.

13. Contact Us

For shipping, return, or refund-related queries, contact us:

Website: https://valueshop.me
Email: value@valueshop.me
Phone: 00923107925485
Location: Lahore, Pakistan

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